Ek11 Privacy Policy — Your Data is Completely Safe With Us

This privacy policy applies to all services on the ek11 platform, the mobile app (where applicable), and related digital services. When you register, log in, or use any service on ek11, your provided information is governed by this policy.

Ek11 takes the privacy of users in Bangladesh seriously. We follow international data protection standards and are committed to keeping your information secure.

• This policy applies equally across all of ek11's online services.
• If links to third-party sites are present, please note that those sites operate under their own separate privacy policies.
• Users will be notified in advance of any significant changes.

Ek11 only collects information that is strictly necessary to provide our services. Collecting unnecessary data goes against our policy. Below is a detailed breakdown of what information is collected and why.

Ek11 never stores your bank account number, card number, or password. Payment information is processed directly through a payment gateway.

Ek11 uses your data only for specified purposes. It is never used beyond those purposes or sold to third parties.

Ek11 uses industry-standard technology to keep your data secure. Our server systems undergo regular security audits and follow the latest cybersecurity protocols.

• AES-256 Encryption: All stored sensitive data is encrypted.
• SSL/TLS Connection: HTTPS secure connections are used across all pages of the site.
• Firewall Protection: Advanced firewalls are active to prevent external attacks.
• Two-Factor Authentication (2FA): An additional security layer applies to logins and large withdrawals.
• Restricted Access: Only authorized staff can access data on a need-to-know basis.
• Regular Backups: Data is securely backed up to prevent loss in the event of a system failure.

The ek11 website uses cookies. Cookies are small text files stored in your browser that help enhance your experience on the site. We use three types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring site security. Disabling them may cause the site to function incorrectly.
• Performance Cookies: We analyze which pages are most visited to improve site speed and performance.
• Preference Cookies: These cookies remember your language preference and other personal settings.

You can manage or disable cookies from your browser settings. However, disabling essential cookies may cause certain site features to stop working.

Ek11 does not sell your personal data to third parties. However, limited information may be shared in specific circumstances to deliver our services. Strict confidentiality agreements are upheld in every such case.

• Payment Processors: Necessary information is shared to process payments via Mobile Pay, Nagad, Rocket, and similar services.
• Legal Obligations: Information may be disclosed in response to a court order or directive from a regulatory authority.
• Fraud Prevention: Law enforcement agencies may be assisted in cybercrime investigations.
• Technology Partners: Trusted technology partners may access limited data solely to maintain the security and performance of the site.

Every registered user on ek11 has certain fundamental rights over their own data. To exercise these rights, email us at support@ek11.biz.

Ek11 will respond within 30 days of receiving your request. For complex cases, it may take up to 90 days, and you will be notified accordingly.

Ek11 does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal and regulatory requirements.

• Active Account Data: retained for as long as the account remains active.
• After Account Closure: up to 5 years, as required by law.
• Transaction Records: 5–7 years, as required by financial regulatory guidelines.
• Customer Service Conversations: up to 1 year.
• Cookie data: 30 days to 1 year, depending on type.

Ek11 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process data from minors.

If we suspect or find evidence that a minor has created an account, that account will be closed immediately and all collected data will be deleted. Parents are urged to ensure their children do not access this platform.

For any questions, concerns, or requests regarding this privacy policy, please reach out to our Data Protection Team. We will do our best to respond promptly and effectively.